Brooks Feed & Farm Supply in Brunswick, ME Closed now

Reviews about Brooks Feed & Farm Supply

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  August 06, 2019, by Amy Fagan
  I've been going to Brooks Feed and Farm for over 20 years, and has been my preferred chicken food vendor, and pet store in general. Memorial Day weekend on Saturday I went in for my chicken feed, and picked up a shepherd's hook for a memorial garden. Turned out it was the wrong size, so I brought it back to upgrade 1 week later - I brought my receipt, in case there was an issue. I was told I couldn't return the hook without the package of screws that came with it. I said there wasn't a package of screws that came with the hook, but the lady, who I've been dealing with for MANY years, said she couldn't return it without the screws. I offered to leave my stuff there and they could keep it all, but the lady caved eventually, and I paid another $40 for a much bigger, clearly more expensive shepherd's hook. I'm there every 2-3 weeks, and have been for so long, it seems ridiculous to 1) not take my word for it that I didn't get a hook with a probably $.5 package of stupid screws, and 2) lose a regular customer over something so petty, but the principle about customers is that you value their business. I did NOT feel valued - I was quite offended by the whole situation, and am really considering going WAY out of my way to use a different feed store. Really disappointed that my local store would place such little value on a regular face. I've been in many times, and spent tons of money, bought chickens, played with the cats for adoption there, bought plants, dog and cat food, etc.